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Business Reading & Resources


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Winter 2020 – Happy Holidays!

Happy Holidays from Hawthorne Services! Our winter newsletter includes useful articles on leadership, a valuable sales development resource, and a tool to improve customer service.


New Assessments (Cue the Fireworks!)

We have new assessments (cue the fireworks.) But first, please congratulate my partner, Karen Kehr, on her retirement.  Karen started developing leaders and transforming organizations in 1997, however, priorities change.  After several years of reducing her involvement, she graduated to the role of “Super Grandma” for five impressive grandchildren.  Our loss is their gain!  Please send well wishes to Karenmk “at” HawthorneServices.com.


March-April 2020: Challenging Times Call for Exceptional Leadership

COVID-19’s impact has greatly tested our society in ways the Great Recession did not. We turned to several sources of wisdom for this newsletter.


October-November 2019: What is Organizational ReWilding?

In this newsletter, learn about the parallels between nature (like Yellowstone Park) and business organizations. Missing system elements create obstacles and foster problems in unseen ways.


June-July 2019: Knowledge Is Power In Hiring

This newsletter focuses on the power and leverage provided by a strong pre-hire assessment.


April-May 2019: The Pre-Hire Process Is Really About Planning

Besides reducing hiring mistakes and predicting more successful job
candidates, we suggest there are other benefits in focusing on
better pre-hire planning.


February-March 2019: New Leadership Tools and Workforce Trends

In this edition, we discuss how a new tool gives us greater insight into a candidate’s leadership potential and their approach to meeting workplace challenges.



The 5 Levels of Leadership, by John Maxwell
Leading With Questions, by Michael Marquardt
Start With Why, by Simon Sinek
It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy, by D. Michael Abrashoff
First, Break All the Rules, by Marcus Buckingham & Curt Coffman

Personal Leadership and Results

7 Habits of Highly Effective People, by Stephen Covey
Lean In, by Sheryl Sandberg
Presence, by Amy Cuddy
Rising Strong, by Brene Brown
6 Ways to Lead When You Are Not In Charge, Frank Powell’s blog
The Power of Focus, by Jack Canfield, Mark Hansen, & Les Hewitt
The Power of Story, by Jim Loehr
Mojo, by Marshal Goldsmith
Triggers, by Marshal Goldsmith & Mark Reiter
Your Oxygen Mask First, by Kevin Lawrence

Change Management and Embracing Change

Who Moved My Cheese?, by Spencer Johnson
Leading Change, by John Kotter

Coaching for Supervisors, Leaders

Crucial Conversations, by Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
Catalytic Coaching, by Garold Markle

Servant Leadership

The Servant, by James Hunter
The Way of the Shepherd, by Dr. Kevin Leman & Bill Pentak


Blue Ocean Strategy, by Renee Mauborgne & W. Chan Kim

Critical Thinking and Decision Making

Think Smarter, by Michael Kallet

Emotional Intelligence

Emotional Intelligence 2.0, by Travis Bradbury and Jean Greaves
Emotional Intelligence, by Daniel Goleman
Primal Leadership, by Daniel Goleman, Richard Boyatzis & Annie McKee

Employee Engagement & Retention

The Power of Stay Interviews, by Richard Finnegan

Teamwork, Team Building

The Five Dysfunctions of a Team, by Patrick Lencioni
The Ideal Team Player, by Patrick Lencioni
Leaders Eat Last, by Simon Sinek

Business Management, Planning, Diagnostics, and Valuation

Good to Great, by Jim Collins
The Leadership Capital Index, by Dave Ulrich
Navigating the Growth Curve, by James Fischer
Built to Last, by Jim Collins
The 51 Fatal Business Errors and How to Avoid Them, by Jim Muehlhausen
Traction, by Gino Wickham


No Ego, by Cy Wakeman
Nimble, Focused, Feisty: Organizational Cultures That Win in the New Era and How to Create Them, by Sara Roberts

Church Leadership

No Ego, by Cy Wakeman

Congregational Leadership in Anxious Times, by Peter Steinke

Have a book recommendation? We'd love to hear about it!

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